OXF Warranty Info
D.W. Gilbert & Company warranties all OXF outdoor furniture
and accessories to be free from manufacturing defects in materials and
workmanship. Provided the furniture is assembled correctly and is subjected to
normal use, D.W. Gilbert & Company will cover your outdoor furniture under
the following five (5), three (3), and one (1) year warranties.
5 YEAR LIMITED WARRANTY
D.W. Gilbert & Company warranties all OXF powder-coated aluminum frames for a
period of five (5) years from the date of purchase against structural failure.
D.W. Gilbert & Company warranties all OXF high-pressure laminate table tops for
a period five (5) years from the date of purchase against any major
discoloration on the product or manufacturing defects in materials or
workmanship when used, maintained and stored under normal commercial use.
3 YEAR LIMITED WARRANTY
D.W. Gilbert & Company warranties the powder coat finish on all OXF aluminum
frames for a period three (3) years from the date of purchase against peeling,
flaking and blisters.
D.W. Gilbert & Company warranties all OXF teak and shorea wood products for a
period of three (3) years from the date of purchase against structural failure,
wood rot, and insect infestation.
D.W. Gilbert & Company warranties all OXF resin wicker, Tekwood, Lite-Core, and
High-Pressure Laminate products for a period of three (3) years from the date
of purchase against structural failure.
D.W. Gilbert & Company warranties all OXF hardware used in the construction of
its outdoor furniture for a period of three (3) years from the date of purchase
to be free from defects and against structural failure.
1 YEAR LIMITED WARRANTY
D.W. Gilbert & Company warranties all OXF electroplated steel for a period of
one (1) year from date of purchase against structural failure and on the
electroplated finish against peeling, flaking and blisters. D.W. Gilbert &
Company does not warranty electroplated steel again rust.
D.W. Gilbert & Company warranties all OXF resin wicker, Tekwood, Lite-Core,
composite sling, cord, ceramic, and strap products for a period of one (1) year
from the date of purchase against any major discoloration on the product.
D.W. Gilbert & Company warrants all OXF glass fiber reinforced concrete (GFRC)
for a period of 1 year from date of purchase against structural failure.
D.W. Gilbert & Company warranties all OXF composite sling and strap products for a period of one (1) year from the date of purchase against structural failure
and tearing.
EXCLUSIONS
Structural failure or damage due to incorrect assembly, lack of regular maintenance, improper use, roughness, abuse or neglect are not covered. Structural failure or damage due to the use of furniture with other products not produced by D.W. Gilbert & Company are not covered.
Normal wear or stretching of fabrics due to weathering or use, fading, minor
discoloration, minor color variances in the wood grain, resin or color variance
between replacement parts or pieces are not covered.
Normal wear or fading of personalized laser engraving is not covered.
Checking (minor cracks) may occur when wood products are exposed to outside elements.
Checking is considered natural and is not covered under this warranty unless
they contribute to structural failure.
Damages or failure caused by freight or acts of nature (e.g. freezing temperatures, ice, hurricane, tornado, high winds, etc.) are not covered.
Damages to wood product caused by environmental conditions (e.g. extreme dry climates), mold, or mildew are not covered.
Damages to Tekwood products caused by sources of heat (e.g. re, sunlight magnification through reflection of windows, stemware or from other sources, such as grill, fire pit, cigarette, etc.) are not covered.
Damages to powder-coated aluminum and steel products caused by environmental conditions (e.g. excessive humidity) or rust are not covered.
D.W. Gilbert & Company is not liable for personal injury related to improper use
or neglect of the furniture.
Damages caused by suntan oil or other chemicals not endorsed by D.W. Gilbert &
Company are not covered.
The application of paint, stain, polyurethane, other chemical treatments not
endorsed by DW Gilbert, or any modifications made by the end user will void the
warranty.
Commonly found imperfections in GFRC products such as finish and color, small chips, efflorescence, and shrinkage cracks are not covered.
This warranty does not apply to samples or liquidated items.